Review Helper Terms of Service and Disclaimer

1. What we do and do not do

Review Helper (“the service”) gives a business a QR code and a page so that customers who genuinely visited can put their own thoughts into words, and then copy and post those words to Google themselves. We never write, post, edit, remove, dispute or fabricate reviews, and we make no promise about the content, number, star rating or ranking outcome of any review.

2. Your account

You register with an email address you control. That email address is the key to the account: passwords are reset by you, and the reset link goes to that address. So whoever can read that inbox can get into the account. Look after the address and the password, and update the address in your merchant centre if it changes. If you think your password has leaked, just use “Forgot password” on the sign-in page and set a new one. You are responsible for everything done under the account. One person or one company should not register multiple accounts to get around usage limits. Where we find this, we may close the accounts involved.

3. Permitted use

Enter accurate details about your business; place the QR code at your own premises; give the QR code to customers who genuinely visited and were genuinely served; inviting every customer alike is the use this service is designed for.

4. Prohibited use

Any of the following can lead to your account being suspended or closed: scanning, ticking or posting on a customer’s behalf, or posting from any account that is not the customer’s own; exchanging money, discounts, gifts, prize draws or any other benefit for a review; giving the QR code only to customers who seem happy, or intercepting those about to leave a poor review. Those three are also prohibited by Google, so the consequences do not stop with us - they land on your own Google Business Profile (see “Google decides its own review rules”). Separately: the business categories, service lists and experience wording in this service are written and owned by us, and are provided only for you to choose from for your own locations inside this service. They may not be copied, stored elsewhere, republished, or used in any other product, website, dataset or model training; you may not use the service for anything unconnected to the business you actually run; and you may not reverse-engineer, bulk-scrape or attack the service. If you do any of these, we will pursue legal remedies and seek compensation for the resulting losses and our reasonable costs of enforcement. The way this service detects and limits abuse - how each limit is decided, and its parameters and thresholds - is our confidential business information. You may not disclose it, publish an analysis of it, or use what you learn about it to help anyone work around it. This does not restrict you from publicly sharing your opinion of, or your experience with, the service itself.

5. We do not monitor, and we do not police on Google’s behalf

We cannot see who you hand the QR code to, and we do not go looking — that is neither within our means nor our obligation. But if we receive a complaint, if Google or our payment provider requires it, or if abuse is obvious, we may suspend your account - the 30-day window for requesting a refund of unused credits keeps running during a suspension and is not extended by it. We may also close your account, in which case unused credits are handled under “Credits are non-refundable”.

6. Google decides its own review rules

Google runs its own review screening and filtering. Reviews may not appear, may appear late, or may be removed afterwards; your Google Business Profile may also be restricted or suspended. Google decides these things alone — we cannot predict them, cannot influence them, and are not responsible for them.

7. No promise of results

We do not promise a higher rating, more reviews, or better search ranking.

8. How credits are deducted

Once a customer generates a review and jumps to Google Maps, credits are deducted for any reason, whether or not the review is finally posted. The same customer at the same location is counted once per 24 hours.

9. Pricing may change

How many credits each review costs is based on the business category you pick for the location. We may adjust these rates. The current rate is always shown on the top-up page in your merchant centre, and that is the rate that applies. Any increase is sent to your merchant centre inbox before it takes effect. That message cannot be deleted, and both when it was sent and when you read it are recorded. Decreases apply immediately and we do not send a notice for them. We are not obliged to notify you individually by email.

10. Credits are non-refundable (three exceptions)

Credits you have spent are non-refundable, non-transferable and cannot be cashed out. Credits already spent are not returned if Google filters or removes the review — what you pay for is the assisted drafting and hand-off, not the publishing outcome. Three exceptions, in which you may ask for a refund of your UNUSED credits: within 30 days of buying them, no reason needed; if we raise the rate for the business category you chose; or if we stop offering the service. The last two also apply within 30 days. Refunds go back the way they came.

11. Availability

We work to keep the service stable, but we do not guarantee it will be uninterrupted or error-free. Maintenance, upgrades, third-party outages and events beyond our control can all cause temporary unavailability. We restore service as quickly as we can.

12. Content and liability

A review posted to Google belongs to the customer who wrote it and is their responsibility. The business name, photo, public phone number and Google listing link you enter are your responsibility; you confirm you have the right to use them and that they infringe nobody else, and if a rights holder complains we may take the content down first. To the fullest extent permitted by law the service is provided “as is”, and we are not liable for indirect loss, loss of business or loss of goodwill arising from use of, or inability to use, the service. If a third party brings a claim, complaint or legal action against us because of the content you provide or the way you use the service, you will handle it and reimburse us for the resulting losses and reasonable costs.

13. Termination

You may stop using the service at any time and ask us to delete your account. We may also terminate the service if you breach these terms. After termination your business details are handled under the privacy policy, and unused credits under “Credits are non-refundable”.

14. Changes to these terms

Changes fall into two kinds: if we change any of section 4 (Prohibited use), section 5 (we may suspend or close an account), section 8 (How credits are deducted), section 9 (Pricing may change), section 10 (Credits are non-refundable), section 12 (Content and liability), section 13 (Termination), this section 14, or section 15 (Who may register and use this service), we will ask you to confirm again the next time you open your merchant centre, and you must confirm before you can continue. For changes to any other section, or for wording, layout or contact-detail changes, we will send you a message in your merchant centre and update the full text; continuing to use the service then means you accept them. Those messages cannot be deleted, and when you read one is recorded. Either way, you may stop using the service at any time and ask us to delete your account. Every confirmation records who agreed, when, from which IP, and to which version.

15. Who may register and use this service

By registering you confirm that you have reached the age at which, under the laws of the country or region where you live, you can enter into a contract on your own, and that those laws allow you to use this service and to receive any money it generates, including referral rewards. Laws differ from place to place; the age and conditions that apply are those of your own jurisdiction, and it is for you to confirm them. If we find, or have reasonable grounds to believe, that you do not meet them, we may close your account and stop paying out anything not yet settled.

16. Test locations

A test location is what a promoter uses to demonstrate the service to a business. Its features are limited, and it is deleted automatically once the period we set has passed. That period may change; the time remaining on each test location is shown in your merchant centre and is what counts.

A test location asks the person responsible for the business to confirm whether they accept the trial. Only that person may tick it; you must not tick it on their behalf. They may also choose there to be removed; if they do, the test location is deleted and that business cannot be added again for some time afterwards.

You are responsible for any test location you create and for how you use it, and you must not present a test location as any business’s official page. Any liability arising from that use is yours.

17. What the person who referred you can see

If you signed up with a promoter’s invite code or invite link, that promoter can look, from inside their own merchant centre, at the basic details of the locations in your account whose referrer is them: business name, contact details, business photo, Google Business link and QR code. All of this is already public - either on Google Maps, or on the page your customers open when they scan the code. The referrer can only look, not change anything, and cannot see your credit balance, your credit history or your account details. As the person who referred you, seeing this public information in their merchant centre makes it easy for them to catch mistakes for you, and to get in touch promptly if anything else comes up.

18. Contact

If you have any question about these terms, write to [email protected].