Accessibility statement

Our target

Review Helper targets WCAG 2.1 Level AA. It is the technical standard used throughout accessibility practice in the United States, and it is the level we think a site built for local businesses should meet anyway.

We have not installed an accessibility overlay widget. Those tools do not amount to compliance; we would rather do the work in the pages themselves.

What we have done

• Every image carries descriptive alternative text; purely decorative graphics are hidden from screen readers
• Body text meets a 4.5:1 contrast ratio; large text and interface borders meet 3:1
• Every link and button has a readable name, and icon-only buttons carry a text label
• Every form field has its own label, and required fields say so in words
• Page language is declared correctly (zh-Hans for Chinese, en for English) and each page has a single main heading
• The first focusable element on every page is a Skip to main content link
• All interactive elements can be reached with Tab and operated with Enter or Space, with a clearly visible focus ring
• When the mobile menu opens, focus moves into it, Esc closes it, and focus returns to the button
• The background video is muted and can be paused at any time; it does not autoplay when the system asks for reduced motion
• Pages do not scroll horizontally at 200% zoom
• Semantic header / nav / main / footer structure with no skipped heading levels

What we are still improving

The contact form currently uses a small arithmetic puzzle to keep spam bots out. A purely visual puzzle is unfriendly to anyone using a screen reader, and we are replacing it with methods that do not depend on sight (hidden fields, submission timing and rate limiting). Until that is done, if the puzzle stops you from submitting the form, please email or call us instead — we will handle it exactly the same way.

How to reach us

Whether a screen reader cannot read something, the keyboard cannot get somewhere, colours are hard to tell apart, or anything else makes the site unusable, please tell us. It helps if you mention your device, browser and assistive technology, plus which page and which step.

• Email: [email protected]
• Phone: 845-837-9314

We aim to reply within 5 business days, telling you what we plan to do and roughly when it will be fixed. If something cannot be fixed quickly, we will give you a working alternative in the meantime — for example completing the same task by email or phone.

How we check

Before each release we run three checks: the browser Lighthouse accessibility score, an axe automated scan (Critical and Serious must be zero), and a full keyboard-only walkthrough — mouse unplugged, moving through every page with Tab, Enter, Space and Esc, including submitting the form once. Automated tools only catch about a third of real problems, so that last step is not optional.