
How to ask customers for Google Reviews
When to ask, the exact sentence to use, and what to hand over. Five lines you can memorise.
ReadThree things. Photos carry more weight because people choose restaurants with their eyes. Dish names are the keywords — nobody searches for “Chinese restaurant”, they search for “lanzhou beef noodle”. And delivery platforms absorb feedback that would otherwise have landed on your Google page.
Fill in the menu section of your profile dish by dish rather than writing “Chinese food”. When somebody searches “flushing mala xiang guo”, Google has to find those words somewhere in your profile. The same applies to your website: put the menu on the page as real text, not as one large image. Google cannot read the words inside a picture.
The advantage is frequency — dozens or hundreds of people a day. Keep the card permanently on the counter and the tables, have staff add one line at checkout, and the flow becomes steady.
Anything written on a third-party app stays inside that app and never reaches Google. That is exactly why restaurants with heavy delivery volume often have surprisingly thin Google pages. There is one fix: put the code on the physical packaging and bring those customers back.
Changing hours for a holiday without updating Google is one of the most common causes of a one-star entry in this trade. Somebody drives over, finds the door locked, and rates you accordingly. Setting holiday hours in your profile takes a couple of minutes.
Restaurant replies do not need to sound like legal filings. “So glad you enjoyed the fish — tell the host next time and we will save you the window table” does far more work than a stock paragraph. For handling criticism, see this guide.

When to ask, the exact sentence to use, and what to hand over. Five lines you can memorise.
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What to do in the first 24 hours, a reply template you can copy, and four things never to write.
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Profile, photos, questions and feedback. Four jobs that cost far less than advertising.
ReadCreate an account, add your location, and five minutes later the QR code is printed and sitting on the counter.